Town Hall
One Liberty Lane
Norfolk, MA 02056
508-520-0058
We encourage public interest and participation in our community’s decisions affecting drinking water.
Things to Know
The Norfolk Water Division is on call 24 hours a day. In case of emergency call the Norfolk Police Department at 508-528-3206.
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SPRING 2011 STREET SWEEPING:
To all customers of the Norfolk Water System: Beginning Monday, April 4, 2011, and over the next several weeks the Department of Public Works, Highway Division will be sweeping streets throughout town. Fire hydrants are opened periodically as part of this function, should residents experience rusty or dirty water during this process please follow the steps noted below:
Residents who experience rusty or dirty water should do the following:
- Flush water piping using COLD WATER ONLY from a both tub faucet for until the water runs clear, then all other cold water fixtures in the house
- Check water before washing clothes
- Check water prior to running the dish washer
- Check water before using for cooking
- If WHITE clothes become discolored. “Iron Out” is available at the local hardware store and at the DPW Office between the hours of 8:00 am – 3:30 pm
Do not hesitate to contact the DPW Office if you have any questions 508-528-4990.
We thank you for you patience and cooperation
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MANDATORY OUTSIDE WATER USE RESTRICTION:
Effective June 15, 2009
At their meeting on Monday, June 8, 2009 the Board of Selectmen voted to invoke Article VII: Land Use and Resource Protection; Section 3: Water Use Restriction Bylaw;
- Only Hand Held Hose Water Use is allowed until Further Notice
- NO Automatic Sprinkler Use
- NO Filling Swimming Pools
All Norfolk water customers should immediately comply with this Mandatory Water Use Restriction.
Restrictions are necessary due to a reduction in the withdrawal ability of the Spruce Road Well. Our pumping stations have been operating 24/7 to adequately meet the current demand.
Our priority is to maintain adequate tank levels and system pressure to assure public health and fire protection.
Thank you for your patience.
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MOST FREQUENTLY ASKED QUESTIONS:
Where does Norfolk's water come from:
We have two gravel packed wells, the Gold Street Well located near the intersection of Medway Street and Myrtle Street, and the Spruce Road Well located near Mirror Lake Avenue. Both wells draw from the Charles River watershed.
How often and what is the water tested for:
Secondary Contaminant (yearly) that includes calcium, iron, manganese, etc. Bacteriological Analysis (monthly) that includes Coliform, Fecal E. Coli. VOC, nitrate, nitrite, inorganics (yearly).
What is the pH of the water:
Gold Street Well 6.50, and Spruce Road Well 5.88. Adjusted to 7.00 with KOH (liquid Potassium Hydroxide 45%)
Hydrant flushing:
Is currently scheduled in the spring and fall of each year. Please see the "Hydrant Flushing" link noted above for specific flushing information.
When do water bills go out:
Semi-annually, in April and October.
When does the Consumer Confidence Report (CCR) go out:
The CCR is mailed to water customers in the second quarter of each year, reporting data from the previous calendar year. In addition to this website, it is also posted on bulletin boards at the Town Hall, the Library, the Post Office and the DPW facility.
What are the water rates:
The water rates are as follows: Basic charge (5/8" meter) $50 per billing cycle -
0 to 15,000 gallons - $4.99 per1000 gallons
15,001 - 35,000 gallons - $5.99 per 1000 gallons
35,001 - 50,000 gallons - $7.78.per 1000 gallons
Over 50,000 gallons - $10.89 per 1000 gallons
What is the procedure to connect to Town water and how much is the tie-in fee:
The Demand on the System fee is $2,850.00 (1" service) paid to the Norfolk Department of Public Works - Water Division. The homeowner hires a contractor to install water service from the curb stop at the street to your house, and also hires a licensed plumber to make connections. Larger service fee schedule available upon request.
Are automatic sprinkler systems allowed:
NO - voted by the Board of Water Commissioners in 1991. Voted water restriction by-law in 1995.
Is there a water ban in effect:
The Norfolk Board of Public Works encourages voluntary water conservation for outside use. The Water Conservation Program will work on an odd/even system. Garden & lawn watering and car washing will be allowed between the hours of 6-8 A.M. and 6-8 P.M. according to the following schedule:
Odd - Even Outside Watering Schedule:
Odd Numbered Houses on odd calendar days
Even Numbered Houses on even calendar days
Residents will be informed in the event of a mandatory water ban.
(Please see above Mandatory Outside Water Use Restriction - effective June 15, 2009 until further notice)
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