Town Hall
One Liberty Lane
Norfolk, MA 02056
508-520-0058
We encourage public interest and participation in our community’s decisions affecting drinking water.
Things to Know
The Norfolk Water Department is on call 24 hours a day. In case of emergency call the Norfolk Police Department at 508-528-3206.
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Monday - May 5, 2008: Fire Training
Please be advised the Fire Department performed a fire training exercise Monday night, which may cause residents to experience dirty water.
Residents that experience rusty water should do the following:
1. Flush water piping using COLD WATER ONLY from a bath tub faucet for approximately 15 minutes then all other cold water fixtures in the house for 5 minutes.
2. Check water before washing clothes.
3. Check water prior to running dish washer
4. Check water before using for cooking
5. If WHITE clothes become discolored, “Iron Out” is available at the local hardware store and at the DPW Office between the hours of 7:00 AM – 3:30 PM
WE APOLIGIZE FOR ANY INCONVIENCE THIS MAY CAUSE AND SHOULD YOU HAVE ANY QUESTIONS PLEASE FEEL FREE TO CONTACT THE DPW OFFICE AT 508-528-4990.
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MOST FREQUENTLY ASKED QUESTIONS:
Where does Norfolk's water come from:
We have two gravel packed wells, the Gold Street Well located near the intersection of Medway Street and Myrtle Street, and the Spruce Road Well located near Mirror Lake Avenue. Both wells draw from the Charles River watershed.
How often and what is the water tested for:
Secondary Contaminant (yearly) that includes calcium, iron, manganese, etc. Bacteriological Analysis (monthly) that includes Coliform, Fecal E. Coli. VOC, nitrate, nitrite, inorganics (yearly).
What is the pH of the water:
Gold Street Well 6.50, and Spruce Road Well 5.88. Adjusted to 7.00 with KOH (liquid Potassium Hydroxide 45%)
Hydrant flushing:
Is currently scheduled in the spring and fall of each year. Please see the "Hydrant Flushing" link noted above for specific flushing information.
When do water bills go out:
Semi-annually, in May and October.
What are the water rates:
The water rates are as follows: Basic charge (5/8" meter) $50 per billing cycle -
0 to 15,000 gallons - $4.75 per1000 gallons
15,001 - 35,000 gallons - $5.70 per 1000 gallons
35,001 - 50,000 gallons - $7.41.per 1000 gallons
Over 50,000 gallons - $10.37 per 1000 gallons
What is the procedure to connect to Town water and how much is the tie-in fee:
The Demand on the System fee is $3,246.00 (1" service) paid to the Norfolk Department of Public Works - Water Division. The homeowner hires a contractor to install water service from the curb stop at the street to your house, and also hires a licensed plumber to make connections. Larger service fee schedule available upon request.
Are automatic sprinkler systems allowed:
NO - voted by the Board of Water Commissioners in 1991. Voted water restriction by-law in 1995.
Is there a water ban in effect:
The Norfolk Board of Public Works encourages voluntary water conservation for outside use. The Water Conservation Program will work on an odd/even system. Garden & lawn watering and car washing will be allowed between the hours of 6-8 A.M. and 6-8 P.M. according to the following schedule:
Odd - Even Outside Watering Schedule:
Odd Numbered Houses on odd calendar days
Even Numbered Houses on even calendar days
Residents will be informed in the event of a mandatory water ban.
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